Welcome to Good Health Food Ltd!



 

Customer Service

Safe & Secure Shopping

Buying online from Good Health Food Ltd is safe and secure. We use the latest technology to ensure your personal details and payment information is used only for the purpose for which it was intended.
 We accept Visa, Mastercard and use a payment gateway provided by Paypal for secure processing of your transaction.We do not keep your credit card details on file. In fact, your credit card details are never actually seen by human eyes which ensures the whole process completely risk free. We need to collect some details from you to process your order efficiently and on time, such as your name and address. We never use these details for any other purpose outside of processing your order. We certainly do not give your details out to third party companies, or use your information in a malicious way.

Privacy & Security

Your privacy is very important to Good Health Food Ltd. With that in mind, we have established and implemented information handling practices that we believe are consistent with the highest standards and best practices of organizations doing business on the Internet. This privacy policy describes the practices that apply to our site, including, specifically, the information we collect about you, when and how we collect that information and what may happen to that information. We will not collect personally identifiable information like your name, e-mail and mailing address and telephone number ("Personal Information") without your knowledge and permission; We will not disclose your Personal Information to third parties unless you have authorized us to do so; We will take reasonable steps to protect the security of the Personal Information we collect from you.

Returns & Replacements

We pride ourselves on providing you with a highly satisfying online shopping experience.  If for whatever reason you are unhappy with your purchase you are welcome to return it to us within 14 days of purchase for a refund or exchange (excluding delivery charges).
Please send returns or exchanges to:
Good Health Food Ltd, 45 Fortunes Road, Half Moon Bay, Auckland 2012.
Please provide your contact details and order number along with a brief explanation regarding the nature of the return or exchange as this will help us rectify any problems or concerns to ensure the ultimate in satisfaction.

Terms & Conditions

By accessing and or ordering products or services through this website or from Good Health Food Ltd Limited you acknowledge that you have read, understood and agree to be bound by Good Health Food Ltd Limited’s terms of trade as detailed below, which apply regardless of whether an order is placed via the internet, telephone, facsimile or post.

1. Definitions
1.1. "Good Health Food Ltd" means Good Health Food Ltd Limited its agents and employees.
1.2. "Customer" means the customer, any person acting on behalf of and with the authority of the customer and/or any person purchasing Products from Good Health Food Ltd.
1.3. "Products" means all products and/or services supplied by Good Health Food Ltd to the Customer and includes all products, goods and services and advice provided by Good Health Food Ltd to the Customer and all charges for labour, hire charges, insurance charges, freight costs, or any fee or charge associated with the supply of the Products by Good Health Food Ltd to the Customer.
1.4. "Website" means www.goodhealthfood.co.nz.
1.5. “Terms of Trade” shall mean these terms and conditions together with any other terms and conditions specifically communicated by Good Health Food Ltd to the Customer.
 
2. Price
2.1. All prices quoted on the Website are subject to change at any time at the discretion of Good Health Food Ltd.  If the price charged exceed the price quoted at the time of the order the Customer shall be entitled to cancel the order and Good Health Food Ltd shall promptly refund any amount paid by the Customer for the order.
 
3. Orders
3.1. The Customer’s order shall not be completed until the Customer’s payment has been received by Good Health Food Ltd in accordance with clause 4.
3.2. Once Good Health Food Ltd has received payment and accepted the order it shall advise the Customer of the acceptance of the order and the estimated delivery date of the Product.
3.3. Good Health Food Ltd reserves the right to refuse to accept an order at its sole discretion.  If Good Health Food Ltd does not accept an order it shall advise the Customer and refund any payment made.
3.4. Good Health Food Ltd reserves the right to cancel an accepted order.  In such case Good Health Food Ltd will promptly advise the Customer and refund the purchase price.
3.5. The Customer is not entitled to cancel an order unless expressly agreed to in writing by Good Health Food Ltd.
3.6. Good Health Food Ltd does not supply Products to traders for resale and the Customer warrants that it will not resell the Products to any third party.
3.7. By initiating an order with Good Health Food Ltd the Customer accepts these Terms of Trade.
3.8. Notwithstanding clause 3.7, Good Health Food Ltd may replace or amend these Terms of Trade and all orders placed after the replaced or amended terms of trade are made available on the Website shall be subject to the replaced or amended terms of trade.
 
4. Payment
4.1. Unless otherwise agreed in writing payment for Products shall be made in full in advance.
4.2. Receipt of a cheque, bill of exchange, or other negotiable instrument shall not constitute payment until cleared funds are available to Good Health Food Ltd.
4.3. The Customer agrees to make all payments to Good Health Food Ltd relating to the supply of the Products in full, without deduction of any nature whether by way of set-off, counterclaim or any other claim.
4.4. The Customer must not make any payment without a payment reference recording the order number.  A payment received without a payment reference recording the order number may be treated by Good Health Food Ltd as an anonymous payment.  The Customer must contact its bank to amend the payment reference on an anonymous payment before Good Health Food Ltd will credit the anonymous payment toward payment of the Customer’s account.
4.5. Good Health Food Ltd reserves the right to refuse to accept any payment for any reason whatsoever including if Good Health Food Ltd:
(a) considers that the payment is not in cleared funds, irrevocable, final and/or willingly paid by the Customer for the order; or
(b) the payment cannot be linked to an order made by the Customer due to the absence of the order number on the payment.
4.6. If a payment is not accepted by Good Health Food Ltd:
(a) it is the Customer's responsibility to arrange the reversal or refund of the payment and Good Health Food Ltd will not be responsible for any delay in processing such refund; and
(b) Good Health Food Ltd will not release or deliver the Products to the Customer.
4.7. If the Customer does not pay for the Products before or following delivery, or if the payment is subsequently reversed, cancelled or invalid, or any monies are owing by the Customer to Good Health Food Ltd then the Customer shall pay on demand interest on the amount due and owing from the due date of payment to the date of actual payment at 5% per month.
4.8. The Customer shall  be liable to pay on demand any expenses, disbursements, collection and/or legal costs (on a solicitor client basis) incurred by Good Health Food Ltd in the enforcement or attempted enforcement of these Terms of Trade.
 
5. Delivery and Risk
5.1. The Products remain at Good Health Food Ltd's risk until delivered to the Customer.  Delivery is to be made at the place specified by the Customer when the order is made.  If the Customer fails or refuses to take or accept delivery then the Products are deemed to have been delivered when Good Health Food Ltd was willing to deliver them.
5.2. The delivery address of an order cannot be changed.  The delivery address cannot be a PO BOX. The Customer must pay for Products ordered but sent to a delivery address provided by the Customer which is not correct.
5.3. Delivery of Products shall be deemed complete when Good Health Food Ltd gives possession of the Products directly to the Customer or possession of the Products is given to a carrier, courier, or other bailee for purposes of transmission to the Customer.
5.4. Delivery of products are made to New Zealand addresses only. No provision can be made for overseas orders.
5.5. Good Health Food Ltd reserves the right to deliver the Products in installments and each installment is deemed to be a separate contract under the same terms and conditions of the main contract. If Good Health Food Ltd is unable to make delivery, the Customer will not be entitled to repudiate the contract.
5.6. If the Product is lost or damaged during delivery Good Health Food Ltd will only pay a refund, repair the Product, or supply a new Product after receiving compensation from Good Health Food Ltd's insurance company. This procedure usually takes two weeks, but can take longer.
5.7. Good Health Food Ltd insures the Products against loss or damage during delivery.
5.8. Any costs for storage, delivery, taxes, duties or any other expenses may be charged to the Customer, if the Customer refuses to:
(a) take or accept delivery at the time specified in the quotation or at any other time that Good Health Food Ltd is able to deliver the Products; or
(b) pay local taxes and duties.
5.9. The Customer will check the condition and quantity of the Products delivered and advise the deliverer of any missing or damaged Products immediately on receipt. Good Health Food Ltd shall not be liable for any missing or damaged Products unless noted on the delivery receipt. The absence of written notification by the Customer on the delivery receipt shall be deemed to be delivery of the full order in good condition.
 
6. Warranty
6.1. Good Health Food Ltd warrants Products sold by Good Health Food Ltd for in accordance with the manufacturer’s warranty for the Product, for faults due to the manufacturing process. 
6.2. In the case of a claim under the warranty the Customer shall provide Good Health Food Ltd with a full description of the fault in writing and proof of purchase and return the Products to Good Health Food Ltd if requested. Good Health Food Ltd shall reimburse the Customer for freight charges only if the warranty claim is accepted by Good Health Food Ltd.
6.3. The warranty covers defects in workmanship and materials only and the warranty shall be voided where:(a) Products have been damaged, whether intentionally or unintentionally, unless the damage has been caused by Good Health Food Ltd;(b) Products have been tampered with or altered;(c) Products have been services or repaired by an unauthorised repairer; or(d) Products have been used outside their intended operating parameters or environment.
6.4. Good Health Food Ltd shall endeavour to repair or replace any defective Product covered by the warranty within a reasonable time but it shall not be liable for any loss or damage whatsoever should there be a delay in such repair or delay.
6.5. Good Health Food Ltd shall only be liable for the repair or replacement of the Products and not for any other loss whatsoever, whether consequential or direct, arising from an faulty workmanship or materials.
 
7. Title and security (Personal Property Securities Act 1999)
7.1. Title in any Products supplied by Good Health Food Ltd passes to the Customer only when the Customer has made payment in full for all Products provided by Good Health Food Ltd and of all other sums due to Good Health Food Ltd by the Customer on any account whatsoever. Until all sums due to Good Health Food Ltd by the Customer have been paid in full, the Customer grants to Good Health Food Ltd a security interest in all Products ("the security interest").
7.2. Where Products are retained by Good Health Food Ltd pursuant to clause 7.1. the Customer waives the right to receive notice under section 120 of the Personal Property Securities Act 1999 ("PPSA") and to object under section 121 of the PPSA.
 
8. Payment allocation
8.1. Good Health Food Ltd may in its discretion allocate any payment received from the Customer towards any debt that Good Health Food Ltd determines and may do so at the time of receipt or at any time afterwards and on default by the Customer may reallocate any payments previously received and allocated. In the absence of any payment allocation by Good Health Food Ltd, payment shall be deemed to be allocated in such manner as preserves the maximum value of Good Health Food Ltd's purchase money security interest (if any) in the Products.
 
9. Liability
9.1. The only warranty provided by Good Health Food Ltd is pursuant to clause 6. In all other respect, subject to the Consumer Guarantees Act 1993, the Fair Trading Act 1986 and other statutes may imply warranties or conditions or impose obligations upon Good Health Food Ltd which cannot by law (or which can only to a limited extent by law) be excluded or modified, Good Health Food Ltd's liability shall, where it is allowed, be excluded or if not able to be excluded only apply to the minimum extent required by the relevant statute.
9.2. Good Health Food Ltd shall not be liable for any loss or damage of any kind whatsoever, arising from the supply of Products by Good Health Food Ltd to the Customer, including consequential loss whether suffered or incurred by the Customer or another person and whether in contract or tort (including negligence) or otherwise and irrespective of whether such loss or damage arises directly or indirectly from Products provided by Good Health Food Ltd to the Customer.
9.3. The Customer shall indemnify Good Health Food Ltd against all claims and loss of any kind whatsoever however caused or arising and without limiting the generality of the foregoing of this clause whether caused or arising as a result of the negligence of Good Health Food Ltd or otherwise, brought by any person in connection with any matter, act, omission, or error by Good Health Food Ltd its agents or employees in connection with the Products.
 
10. Consumer Guarantees Act
10.1. The guarantees contained in the Consumer Guarantees Act 1993 are excluded where the Customer acquires Products from Good Health Food Ltd for the purposes of a business in terms of sections 2 and 43 of that Act.
 
11. Collection and use of information
11.1. The Customer authorises Good Health Food Ltd to collect, retain and use any information about the Customer, for the purpose of assessing the Customer's credit worthiness or enforcing any rights under this contract.
11.2. The Customer authorises Good Health Food Ltd to disclose any information obtained to any person for the purposes set out in clause 11.1.
11.3. Where the Customer is a natural person the authorities under clauses 11.1. and 11.2. are authorities or consents for the purposes of the Privacy Act 1993.
11.4. The Customer also agrees to the terms of any Good Health Food Ltd privacy policy detailed on the Website.
 
12. General
12.1. Good Health Food Ltd shall not be liable for delay or failure to perform its obligations if the cause of the delay or failure is beyond its control.
12.2. Failure by Good Health Food Ltd to enforce any of the terms and conditions contained in this contract shall not be deemed to be a waiver of any of the rights or obligations Good Health Food Ltd has under this contract.
12.3. If any provision of this contract shall be invalid, void or illegal or unenforceable the validity existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired.
12.4. The parties agree that the New Zealand courts have exclusive jurisdiction and that the law of New Zealand shall apply to this agreement.